Arbitration is a process used by two parties to resolve a dispute over a loss.  Arbitration is usually considered binding.

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• Direct Appraisal works only for the vehicle owner and can provide expert testimony to support and document the assessed amount of losses
    
• It is important to ensure that the arbitrator chosen to make a determination does not regularly do work for or with the opposing party.  
   
• The arbitrator should be competent and capable, in the area of vehicle repairs and the claims process.